We are dedicated to bringing you a quality product which you are fully satisfied. However, please make sure that you read and understand the following points. If you are not happy with any of these, please make sure that you make us aware before we start the process.
All power, torque and mpg figures quoted are estimates. The figures we provide are the figures gained from the same vehicle as yours on a dyno after applying our software. If you dyno your vehicle after our remap without having a dyno before, then you must understand that, without an original figure, the final power output cannot be questioned. In terms of dyno, we use a device called Insoric to provide us with the results and readings. However you also understand third party dyno'd figures can be altered or are not calibrated.
The % gains quoted can differ from car to car. There are also many external factors that affect MPG figures, such as driving style, temperature etc. DK Tuning cannot be held responsible if your vehicle does not meet the expected MPG gains.
Any mechanical or electrical failure after a remap is carried out will not be linked to and is not the responsibility of DK Tuning. Remapping sometimes emphasises an issue already present in a vehicles engine. For example, whilst a vehicle may not have any known problems showing on a diagnostic check or the dashboard, it may, say, have a turbo approaching the end of its life. This will not be evident to the customer or to DK Tuning. Applying a remap may cause the turbo to fail sooner than it would have done anyway. There will be no refunds for any such problems after a remap.
Some manufactures diagnostic equipment may detect a remap. Additionally many forward thinking manufacturers turn a blind eye to a quality remapping service , knowing that a properly enhanced vehicle can only ever benefit them. The official line from most manufacturers is that if a modification causes a problem with the vehicle, then the part of the vehicle affected will not be covered under warranty, this does not mean a unilateral cancelling of the whole warranty.
In the extremely unlikely event of an ECU failure during the remap process, DK Tuning cannot be held responsible, as this could easily be due to a problem over which we have no control. For example, an existing fault within the ECU bought to the forefront by the process or, for example, an unexpected power fault.
Any parts confirmed for an order will have to be paid in full, in the instance you don;t turn up for the appointment. Most of the parts we order in are specifically for your vehicle. By placing an order and booking in with us for the work, you accept responsibility that the parts need to be paid for if you fail to arrive at the agreed time or date.
The lifetime software warranty covers you for software re-installation. For example, if your vehicle software is reset to the original by a dealer or garage, then we will re-apply the remap free of charge. This is for the lifetime of the above vehicle. However, this free service is only available once. If your software is reset again after this, we can apply the remap for free, but labour costs would be incurred.
We can tweek the file as much as you want within 30 days of install. Vehicle must be brought to us to work on. If you would like an ECU tweek outside of 30 days after the instillation date then a flat rate of £75 + VAT will be applied. Also applied will be mileage at £1 (round trip). If this process takes longer than 1 hour then labor charges at £35 + VAT will be applied.
By submitting any form via this website you agree that your information may be shared with third party companies. In addition to this you also agree that your enquiry may be passed to one of DK Tuning's LTD sub dealers who use our files and support but have their own company name.
A missing DPF, EGR or Catalytic, where one was fitted when the vehicle was built can result in an MoT failure. These modifications are meant for track use only and are deemed illegal in the UK for road vehicles. By agreeing to have any of the above removed, You accept at your own responsibility potential penalties.
Any deposits paid to secure dates/work are non refundable.